I divide benefits of implementing QRM into those related to the organization of work itself and
those expressed in indicators and customer satisfaction. In the latter group, the most important
result for me is the fact, that the same team that three years ago was generating turnover of €7 million, today
achieves €40 million without being overwork.
Paweł Wierzbicki
president of polish branch of Schindler
Problems with delays have been practically eliminated and we have improved the rate of on-
time delivery from 73% to 99%. If there were occasional delays, they were at most 1-2 days late.
Paweł Jurkowski
CEO of Wadim Plast