Operational Excellence

The Shingo Model is neither a new additional programme nor another initiative to be implemented in the company. On the contrary, it introduces the Key Shingo Principles, which should build on the systems implemented to date as well as through developing relevant activities that help us strive for ideal results and operational excellence. Whether the organisation’s goals are financial or perhaps more altruistic, all leaders are focused on achieving specific objectives – increasing sales, increasing return on investment, reducing employee turnover, reducing lead times, etc. Organisations design systems with the intention of achieving specific outcomes and then select tools to support those systems. When the desired results are not achieved, organisations often attempt to improve or modify the current systems and to implement new tools in the hope of achieving the company’s goals. 


a single element, an object to accomplish a specific task, a method, a way to do something (e.g. a
value stream map – VSM, an improvement idea, a project plan, an award or a newsletter for


a network of closely interdependent components to accomplish a specific purpose (e.g., executing a production plan, improving the flow of a single piece, managing employee skills), only the presence of a greater sense makes it possible to create a system. This sense must be known and understood by all those who create it and act within it


measurable effect (both positive and negative) of implementing a tool or system (e.g. reduced lead
time, higher employee engagement, higher customer satisfaction)

Shingo workshops

The Discover Excellence workshop offers learning through practice with the guarantee of quality offered by a programme licensed by the Shingo Institute

Why it is worth it:

The Discover Excellence Workshop is a two-day event that introduces you to Operational Excellence and the fundamentals of Dr. Shigeo Shingo’s concept. The programme is rich in interactive experiences, leading the participant to discover how to unleash the hidden potential within the organisation to achieve enterprise excellence. Participation in the workshop provides both the supply of high-quality knowledge (not yet very common on the Polish market) and the testing of acquired skills in practice – recognising the behaviour of employees, in a real work environment, so that after completing the workshop the participant has been fully prepared to apply the acquired skills.

Who we invite:

The workshop is dedicated to top and senior members from the executive and managerial levels-leaders of organisations who want to consciously build employee attitudes, understand them and thus achieve world-class results.

Next step:

After completing the workshop, we encourage you to take part in another workshop where you will learn how to design systems in an organisation. This is key in the approach to the subject of Operational Excellence – its planning, management and opportunities for improvement. We will invite you to participate after completing the Discover Excellence Workshop.

Participants' opinions about the workshop:

“One of the best workshops that every manager should take part. Seriously".
Marek Moncznik
Managing Director at Dunapack Eurobox
“The Shingo approach is a previously unknown perspective on existing or new systems in an organisation. The training gave me a lot of inspiration to use this model in practice".
Katarzyna Malina
Continuous Improvement Manager at Strauss Coffee

Implementation of the Shingo Model

Pre-implementation analysis based on the Shingo Model

The analysis is an objective look at the current situation in the plant, aimed at: - assessment of the maturity of the existing systems and their impact on the behavior of employees at all levels, - assessment of behavior in terms of factors shaping culture and continuous improvement, with particular emphasis on leadership with humility and respect for everyone, - defining recommendations for the improvement of existing systems and the development of leaders and managers

Workshops for
management team

The essence of the series of workshops is: - development by the team of the expected directions of changes important for being on the road to operational excellence and integrating them with the already undertaken activities supporting the improvement process, - defining / redefining important values for the organisation consistent with the principles of the Shingo Model, - harmonizing the common understanding of these values among management team

Development of an implementation plan for systems supporting the Shingo Model

As leaders, we are responsible for the implementation of systems or their redesign. The Shingo Model helps to build them broken down into 3 important areas: management systems, work systems and improvement systems, noting that their proper implementation in line with the Shingo Model facilitates the shaping of behavior.

Regular mentoring sessions supporting the development of management team

Until there are no habitual changes in employees' behavior, it is important to continuously develop employees. And it is not only about training, but also mentoring on the job.

Main principles of Shingo:

Get to know our Shingo experts

Izabela Starnawska, TPM Expert/Member of the Board of 4 Results

Certified Shingo Model facilitator on behalf of the Shingo Institute, TPM Instructor examined by the Japan Institute of Plant Maintenance, Lean Management Trainer and World Class Manufacturing. Iza is also a certified ICC Coach. She has over 20 years of experience in the implementation of optimisation projects for manufacturing companies in Poland and abroad. For 8 years she held the position of Total Productive Maintenance manager in a multinational corporation, obtaining TPM awards for production plants, granted by Japan Institute of Plant Maintenance. She graduated from the University of Birmingham, Mechanical Engineering School (MSc) and Gdańsk University of Technology (with a specialisation in Production Systems Organisation).

Ireneusz Biliński, President of the Management Board of 4 Results

Certified Shingo Model Facilitator on behalf of the Shingo Institute. He leads a team of 4Results consultants specialising in the optimisation and improvement of the customers' business activities. He is also responsible for introducing to the Polish market the QRM (Quick Response Manufacturing) method, designed for companies involved in low-volume, discrete and/or customised production. He focuses on implementing high standards of project management and continuous improvement of what 4Results offers. He has 15 years of experience in the areas of production, logistics and sales, with particular emphasis on modelling organisations in terms of continuous improvement of people and business processes.


Are you ready to change culture according to the Shingo Model?

Every IF that you agree with is a signal to implement the Shingo Model in your culture.

Anchor the relentless pursuit of Operational Excellence in your company.

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